Shipping Policy

Shipping Area

We ship both within Japan and internationally.

Please note that some countries or regions may not be available for delivery depending on courier restrictions, customs regulations, or other circumstances.

Processing Time

Orders are usually shipped within 3 business days after payment confirmation.

Please note that shipping may be delayed due to weekends, holidays, weather conditions, courier circumstances, customs procedures, or other unavoidable reasons.

Shipping Methods

We mainly use FedEx, Japan Post, or other shipping methods designated by our store.

The shipping method may vary depending on the destination country, package size, item value, and courier availability.

Shipping Fees

Shipping fees are calculated and displayed at checkout, unless otherwise stated on the product page or during the order process.

Customs Duties and Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, and other customs-related charges are included in the total amount shown at checkout when DDP shipping is available and selected.

TOKONAME FUR HOUSE generally ships international orders on a Delivered Duty Paid (DDP) basis. This means that applicable duties and taxes are handled in advance, so customers are not normally required to pay additional customs charges upon delivery.

If any additional charges arise due to local customs procedures, incorrect shipping information, or circumstances outside our control, we will review the situation and assist the customer as appropriate.

Delivery Time

Delivery times vary depending on the destination country, courier service, customs clearance, and local delivery conditions.

International deliveries may take longer than expected due to customs inspections or courier delays.

Tracking Information

Once your order has been shipped, we will provide tracking information whenever available.

Please note that tracking updates may take some time to appear after the package has been handed over to the courier.

Incorrect Shipping Address

Please make sure that your shipping address is correct before placing your order.

We are not responsible for delivery delays, failed deliveries, or returned packages caused by an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us due to an incorrect address, refusal of delivery, failure to pay customs duties, or failure to receive the package, additional shipping fees may be required to resend the item.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us as soon as possible.

We will assist you in filing a claim with the courier when applicable. However, compensation may depend on the courier’s investigation and terms.

Vintage and One-of-a-Kind Items

Most of our items are vintage, pre-owned, and one-of-a-kind.

Once an item is shipped, we cannot replace it with the same item if it is lost, damaged, returned, or unavailable.