Notation Based on the Act on Specified Commercial Transactions

Seller

TOKONAME FUR HOUSE

Business Manager

Yuichi Sawashima

Address

S Heights 1F, 5-1 Shinkaicho,
Tokoname City, Aichi 479-0837, Japan

Phone Number

+81 70-9313-5369

Email Address

info@tokonamefurhouse.com

Sales Price

The sales price is shown on each product page.

Additional Fees

Shipping fees, customs duties, import taxes, and other customs-related charges may apply.

For international orders, these fees are generally the responsibility of the customer.

Payment Methods

Credit card, Shopify Payments, and other payment methods available on Shopify.

Payment Timing

Payment is confirmed at the time the order is placed.

Delivery Time

Orders are usually shipped within 3 business days after payment confirmation.

Please note that shipment or delivery may be delayed due to weather conditions, courier circumstances, customs procedures, or other unavoidable reasons.

Shipping Methods

FedEx, Japan Post, or other shipping methods designated by our store.

Returns and Exchanges

We accept return inquiries only if you contact us within 5 days after receiving the item.

For returns due to customer preference, the return shipping cost is the responsibility of the customer.

Items with removed tags, used items, or items that have been damaged, stained, or affected by odors after delivery are not eligible for return.

Defective Items or Incorrect Shipments

If there is a serious defect not described in the product description or photos, or if you receive an incorrect item, please contact us within 5 days after receiving the item.

After confirmation by our store, we will arrange a return or refund.

In this case, the return shipping cost will be covered by our store.

Product Condition

All items sold by our store are pre-owned.

Due to the nature of vintage items, natural materials such as fur and leather, and pre-owned products, items may show signs of use, storage odors, variations in fur texture, minor scratches, lining stains, name embroidery marks, or other age-related characteristics.

We describe the condition of each item as accurately as possible on the product page.

Order Validity

If payment is not completed after placing an order, the order may be canceled after a certain period of time.

Sales Quantity

Most items are one-of-a-kind or available only while supplies last.

Even after an order is placed, we may be unable to sell the item due to inventory management reasons.

In such cases, we will issue a refund promptly.

Business Hours

10:00 AM – 5:00 PM

Closed

Irregular holidays

Secondhand Dealer License

No.542762402400